top of page

FREQUENTLY ASKED QUESTIONS

The Answers You Need

WHAT ARE THE PAYMENT OPTIONS?

Design My Prints offers a secure payment partnered with Wix.

WHAT IS DESIGN MY PRINTS RETURN POLICY?

Design My Prints only offers returns for mistaken or damaged items ONLY. No returns are authorized after sales are complete.


For Mistaken Items


It can take up to 30 days for an item to return to us once shipped. When the item arrives at Design My Prints, the correct item will be reprinted and shipped to the buyer. 


For Damaged Items


It can take up to 30 days for the damaged item to return to us once shipped. When the damaged item arrives at Design My Prints, a new one will be printed and shipped out to the buyer.


The Process goes as follows:

  • The buyer takes a picture of the damaged/mistaken print and emails it to designmyprints@gmail.com.

  • The subject should include the order number.

  • After the email is sent, please allow 24 hours for Design My Prints to respond with a shipping label and location for drop-off.

  • The buyer must drop the print with the original packaging at the shipment location. The location will be on the shipping label.

  • Keep a copy of the tracking number. 

WHAT PRINT SIZES DOES DESIGN MY PRINTS OFFER?

  • 5" x 7"

  • 8.5" x 11"

  • 13" x 19"

  • 8.5" x 22"

*Size may vary with paper type.​

WHAT TYPE OF PAPER DOES DESIGN MY PRINTS USE?

  • Canon Plus Semi-Gloss

  • Canon Pro Luster

  • Canon Premium Fine Art Rough

*Paper type may vary with sizes.​

DOES DESIGN MY PRINTS DO CUSTOM WORK?

In the suggestion box, customers can add ideas for the artist to design prints. Design My Prints does not do custom work that violates copyright laws.

bottom of page