Return Policies and Procedures
Design My Prints does not have a refund policy.
Design My Prints allows up to 15 days to return damaged or wrong items. See below for instructions.
If a product is damaged or not what the customer ordered, the customer must email Design My Prints at designmyprints@gmail.com. The following must be included in the email:
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Subject: Damaged Item with Item Purchase Number (you can find this in the confirmation email sent after the order is placed.
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Description: Provide an image of the product with any/if any damages.
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Allow 48-72 hours for a response.
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The customer will be provided with a return shipment label.
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Use the same box or shipping container provided with delivery to return the product.
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When the product arrives at Design My Prints, a new confirmation email will be sent to the customer with new shipping details.
Products take 3-7 days to manufacture.